Analisis Kinerja Perusahaan Yang Dipengaruhi Oleh Kepuasan Kerja Karyawan Dan Kepuasan Pelanggan

-, Sarmiadi (2008) Analisis Kinerja Perusahaan Yang Dipengaruhi Oleh Kepuasan Kerja Karyawan Dan Kepuasan Pelanggan. Jurnal R & B, 3 (1). pp. 81-99. ISSN 1412-5080

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Abstract

This paper describe the role of employee job satisfaction to present satisfaction to customer, here in after will affect toward company performance. Employee job satisfaction as one of measurement on learning and growth perspective and customer satisfaction as one of measurement on customer perspective will ensure company performance. There was relatedness between employee job satisfactions with customer satisfaction which will impact to the company performance. Employee which feel satisfy will give optimize performance to produce high quality product which could

Item Type:Article
Subjects:C Social Sciences > CH Public Finance
Divisions:Jurusan Administrasi Niaga > Prog.Studi Administrasi Bisnis-D3 > Jurnal/Karya Ilmiah
ID Code:240
Deposited By:Mr. OP Repo-4 Puskom
Deposited On:13 Oct 2016 08:32
Last Modified:08 Nov 2016 14:19

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